Buzzdiggr can have an immediate impact on customer experience, which is the core success factor of any organization or government, and can help measure and assess customer
and citizen Experience online with Insights like:
How people talk about your brand and product when you’re not ”there,” and how it compares to traditional service channels
Momentum of a topic or issue that could be classified as an opportunity or complain.
Measure Sentiment and emotion drivers towards the Brand, products and services.
What are we missing” in relation to NPS or customer satisfaction scores
Spot service and product issues online.
Measure the performance of your social CRM and How quickly your organization responds to issues online.
Customers are always asking online about products and features, and opportunity not to be missed.