Industries.

How We're Helping Customers in 8 Industries to Start Listening

    Travel & Hospitality

    The web has already transformed the way many of us choose our holidays: rather than going to travel agents, we use their online sites, or dispense with travel agents altogether by putting together our own tailormade holidays with cheap online flights and hotel bookings.

    Websites like Booking.com and TripaAvisor.com have become increasing popular, and most travelers depend on travelers reviews to make a buying decision. With Buzzdiggr, you have the right set tools to track every review and every comment on travel sites, and engage immediately with your customer to always insure his satisfaction and your online reputation.

    Airlines websites uses Buzzdiggr as well to make sure they have the most competitive prices compared to the competition. They are actively tracking any offers or discounts that can change the average market prices.

    Banking & Financial Services

    If you belong to the financial sector, then you are aware of the massive amount of online content available, related to the field. From the sea of online conversations, you can reach out to the people who are in need of or could benefit from your services. Forums and QA sites like Quora.com always have users that are wondering which Bank should they create a credit card with, or which have the best interest rates for loans. Those are all qualified leads you can reach out and approach.

    Buzzdiggr can help you as well in your Customer Relationship Management. Similar to email or phone calls, social networking sites are fast becoming a new and convenient touch point for customers to reach out to companies to ask a question, give positive feedback or to complain.

    Media & Agencies

    If you are conducting any level of online reputation management or campaign tracking using social media data sources, you have to get beyond the obvious. The point of tracking software isn’t to determine how many tweets were sent mentioning a company, it’s to figure out what those tweets say, and what the business ramifications are.

    Buzzdiggr sentiment analysis and Natural Language Processing engine, can help you make sense of the captured data. You can also get a notification when you get a drop in the positive/negative mentions ratio. Having a Social Listening Platform will improve on the value proposition you’re offering to your clients.

    Government

    Getting a handle on how your citizens view your services and performance is invaluable, Governments are increasingly looking to that kind of social media monitoring to help keep tabs on the mood and activities of those who receive services. It’s different that it provides more raw, unfiltered feedback to give government organizations a more realistic look at how their programs are affecting their communities.

    Buzzdiggr helps keeping the government agencies informed as well. With the tools to keep them informed and always on top of hot button tropics and discussions.

    Retail Brands

    Buzzdiggr collects mentions about your brand, filtering out irrelevant conversation, and narrowing down the pool of data so that you can quickly see how you brand/product is being received in online conversation. You are then able to take this knowledge and address negative sentiment, harness positive sentiment, or possibly create new products based on the information that you gained through data analysis.

    Social  listening lets you get  the scoop on your competitors. It’s important  to know what people think  other brands are doing right, and what  they’re doing wrong. Use that  feedback to learn from your competition’s  mistakes and emulate their  successes.

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